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Take Control With Call Recording

Listening to what your customers have to say can give you the power to stay relevant as a business. It’s all about gathering the right insight, direct from customer feedback, and what better way to do this, than through the calls you receive.

Our Advance Record system is designed to give you a user-friendly, intuitive platform of finding and relistening to calls. Whether your teams are using PCs, MACs or tablets, they can easily access specific call records using an ultra-secure web-based platform.

Intuitive And Secure

Then there’s the unrivalled insight tools that come with it. With the help of advanced software, you can collect and analyse customer and workforce patterns. From there, simply and effectively apply analysis controls to create targeted campaigns that will keep you ahead of the game by boosting workforce productivity.

Compliant And Safe

We know that handling sensitive data like customer calls requires robust security measures. That’s why we’ve ensured our Advance Record system is designed to be fully compliant. It meets the FCA, PCI, DSS and HIPAA guidelines through its tamperproof design. Complying with financial regulations also means that credit card details are not recorded, and all private data is securely managed. Exactly what your customers expect and deserve. GDPR compliant and more.